We wanted to let you know about the steps Pet Protect is taking during these uncertain times. Despite everything going on around us, we are doing our best to continue with our promise to deliver a great service and keep connecting with our customers especially when you need us most.
In the interest of protecting our staff and community, we have taken the decision to close our office location for the time being – this may change based on the advice we receive. Our website, telephone lines and social channels will be regularly updated to provide you with the latest information.
From Monday, 23rd March our Customer Service and Claims teams will begin working remotely. Our opening hours will remain as normal and we will continue to operate our call centre, web chat and email services. We expect that our call centre services may be restricted, for non-urgent queries, we recommend you contact us via Livechat and/or Email. During this period you may experience some delays to our usual turnaround times and we appreciate your patience while we support our colleagues through this unprecedented situation.
The health, safety and wellbeing of our customers and teams are our utmost priorities and we would like to thank you, our partners and providers for your ongoing support.
MANAGE YOUR POLICY
You can update your policy using our online facilities. Here you can update your address & email, add a nominated person, renew your policy, upload documents and change your payment method. Simply visit Manage your policy
We continue to process claims, but please be aware that during this time it may take us longer to process.
If you are a vet, then please do not send us any claim forms in the post. You can upload your claim, using our online facility available here or via email
In addition, if you have requested your payment to be made by cheque, this will be delayed. You can provide us with your BACS details by using our online form. If you are a vet, then please provide us your new details via email
If you’re renewal is due in the next couple of months and you have selected to receieve your documents via post, we strongly advise that you swicth to email documentation. This will help us to ensure that you receive your insurance documents as expected, You can switch to email documentation and provide us with your email addrsss by completing this form