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Pet Insurance Sales:

0345 603 1294

8am-6pm Mon-Fri

Claims and Customers Service:

0345 602 4797

8am-6pm Mon-Fri

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Manage My Policy

Whatever you need to know or do, we have UK-based customer service teams who are here to answer your questions and help guide you through the process.

Whether you are looking to download a claim form or recommending a friend, you’ll find all the information you need here. To speak to someone in person call 0345 602 4797. Click the links below to learn more >

Update your contact details

Update your contact details

If you have you moved house, changed your email address or want to change any other contact details then use the following form to quickly and securely inform us of any change.

Update your contact details
Update your contact details

Add a nominated person

If you would like to add an nominated person to access your policy on your behalf, then use the following form to quickly and securely inform us of this change.

Add a nominated person
Update your contact details

Pay by Direct Debit

The great advantage of paying for your policy via Direct Debit is that paying monthly spreads the cost over the year.

Pay by direct debit
Update your contact details

Upload Documents

Please use the following form if you want to upload supporting documents (e.g. marriage certificate, death certificate, pet medical history).

Upload Documents
Update your contact details

Renew your policy

We are delighted that you have chosen to look after your pets healthcare protection this last year with Pet Protect, and we would like to thank you for renewing your cover with us.

Renew your policy
Update your contact details

Request Documents

Please use the following form if you wish to request policy documentation.

Request Documents

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