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We do accept direct claims from vets, however the decision to provide this service lies with the individual vet practices, so please contact your vet directly to discuss.
If you have a general query regarding the cover of your policy, please contact Pet Protect via our Livechat service.
Responses will be provided by email within 24 hours of receipt, unless the request is received after 12pm on Friday, where a response will be provided by 12pm on the following Monday (or Tuesday if a bank holiday).
We will be unable to pre-authorise any treatment unless a full clinical history and a detailed estimate of the treatment is provided. If you are a referral practice or the pet has only recently been registered with yourselves and you do not hold the full clinical history from 1st vaccination, it will be your responsibility to obtain this from any previous practices with whom the pet has been registered.
1. About your practice
Practice telephone number*
Practice email address*
2. About the Policyholder
Policyholder's telephone number*
Policyholder's email address*
3. About the pet
Pet's date of birth*
Details of the condition that you are seeking authorisation for
Date the illness/injury was first noticed by the owner*
Date treatment is scheduled to take place (if known)
4. Please attach full clinical history*
Please note, if you are a referral practice or the pet has only recently been registered with yourselves and you do not hold the full clinical history from 1st vaccination, it will be your responsibility to obtain this from any previous practices with whom the pet has been registered.
5. Please attach the estimate for the required treatment*
File formats must be in PDF, JPG or GIF format with a total file size of 6MB.
6. Please include any additional information below
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Excellent service, made a stressful time so much more bearable...throughly recommend pets protect
Claim was managed quickly and well, thank you
I have no bad things to say about Pet Protect, they have been very good in all my dealings with t...
Fast and efficient when dealing with our claim. No issues at all from start to end of claim which...
Very quick to respond, very quick to pay out. Great service
The claim was simple and easy to do, and received claim very quickly
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