I am a
We do accept direct claims from vets, however the decision to provide this service lies with the individual vet practices, so please contact your vet directly to discuss.
If you have a general query regarding the cover of your policy, please contact Pet Protect via our Livechat service.
Responses will be provided by email within 24 hours of receipt, unless the request is received after 12pm on Friday, where a response will be provided by 12pm on the following Monday (or Tuesday if a bank holiday).
We will be unable to pre-authorise any treatment unless a full clinical history and a detailed estimate of the treatment is provided. If you are a referral practice or the pet has only recently been registered with yourselves and you do not hold the full clinical history from 1st vaccination, it will be your responsibility to obtain this from any previous practices with whom the pet has been registered.
Once your claim has been pre-authorised and your treatment has taken place, please submit your claim in the normal manner.
1. About your practice
Practice telephone number*
Practice email address*
2. About the Policyholder
Policyholder's telephone number*
Policyholder's email address*
3. About the pet
Pet's date of birth*
Details of the condition that you are seeking authorisation for
Date the illness/injury was first noticed by the owner*
Date treatment is scheduled to take place (if known)
4. Please attach full clinical history*
Please note, if you are a referral practice or the pet has only recently been registered with yourselves and you do not hold the full clinical history from 1st vaccination, it will be your responsibility to obtain this from any previous practices with whom the pet has been registered.
5. Please attach the estimate for the required treatment*
File formats must be in PDF, JPG or GIF format with a total file size of 6MB.
6. Please include any additional information below
Want to know what our customers think of Pet Protect? View our recent customer reviews
Read more reviews
I used online chat to request claim form and to cancel policy as my dog had to be put to sleep. ...
So far been excellent with every claim for a problem with my dog’s eyes
I made a mistake on my policy and so contacted the online chat. Brilliant, fast service. Issue de...
Had some problems with the system online while setting up pet insurance, but all sorted through c...
Just used the online chat to update that our puppy had been spayed - very quick and easy to use a...
I've just bought a pet insurance policy and during the online sign up had a question about the pa...
Have a look at our live feed or REAL CUSTOMER REVIEWS through TrustPilot
Curated by the lovely folks at Pet Protect
Your pets are part of the family and you treat them like your own children, so we understand how difficult it is when you lose a pet. As with any bereavement it can be devastating and an huge loss. Your pet may have been a close companion, a friend or a dog that you go […]
To pet parents, we understand your furry family is everything to you and you only want the best for your dog. You treat them like your own family, and we understand how important it is to you keep your dog healthy and happy. We also understand it can be hard to know how to take […]