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We do accept direct claims from vets, however the decision to provide this service lies with the individual vet practices, so please contact your vet directly to discuss.
If you have a general query regarding the cover of your policy, please contact Pet Protect via our Livechat service.
Responses will be provided by email within 24 hours of receipt, unless the request is received after 12pm on Friday, where a response will be provided by 12pm on the following Monday (or Tuesday if a bank holiday).
We will be unable to pre-authorise any treatment unless a full clinical history and a detailed estimate of the treatment is provided. If you are a referral practice or the pet has only recently been registered with yourselves and you do not hold the full clinical history from 1st vaccination, it will be your responsibility to obtain this from any previous practices with whom the pet has been registered.
Once your claim has been pre-authorised and your treatment has taken place, please submit your claim in the normal manner.
1. About your practice
Practice telephone number*
Practice email address*
2. About the Policyholder
Policyholder's telephone number*
Policyholder's email address*
3. About the pet
Pet's date of birth*
Details of the condition that you are seeking authorisation for
Date the illness/injury was first noticed by the owner*
Date treatment is scheduled to take place (if known)
4. Please attach full clinical history*
Please note, if you are a referral practice or the pet has only recently been registered with yourselves and you do not hold the full clinical history from 1st vaccination, it will be your responsibility to obtain this from any previous practices with whom the pet has been registered.
5. Please attach the estimate for the required treatment*
File formats must be in PDF, JPG or GIF format with a total file size of 6MB.
6. Please include any additional information below
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Jodie was extremely quick and efficient in sorting my problem out today.
Very helpful and very quick Lily the chat operator answered my queries fast and efficient
Good chat service. Fast and efficient
Many thanks for your help with Digby Juniors problem. Sarah Jane was extremely polite and helpf...
Quick service via chat,I would have prefered to talk vai phone,but you dont do that ,Elaine Hill
I used the online chat where I spoke to Sarah Jane about my policy. She gave me advice with full ...
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