Login or Register for your online account
By registering for your online account you can check and update policy details, download policy documents and submit and check the progress of a claim.
Register or login to your account to update policy details, download policy documents and submit and check the progress of a claim
Register for the portal when your policy is due for renewal. You can still manage your policy online using our forms
You can update the following in your online account. Please note we may need to contact you to obtain proof of a change for some updates.1. Check and update policy details
2. Download and view policy documents
3. Submit and check the progress of a claim
To register for your online account please visit the 'My Account' page from the 'Existing Customers' menu and select one of the options.Please note, you will only be able to setup an account online if you purchased a policy on or after 25th January 2021. If you purchased a policy before 25th January 2021 you will need to wait until your policy renews. You can still manage your policy online by visiting the 'Manage My Policy' page and selecting one of the options.
To reset your password click 'Can't access your account?' on the 'Login' page and click 'Reset password.' Enter your email address that you used to register your account and the email associated with your pet insurance policy. You should then receive an email to reset your password
Yes, you can access your documents online under the 'My Policy' section of the portal under the 'Documents' section. Please contact us if you cannot see your documents online
Yes, you can submit a claim online through your online account by selecting the 'Make a claim' button at the top of the page.
Unfortunately you will not be able to increase the level of cover you have through our portal. Please speak to our UK-based customer service team who will be able to help you through our website by visiting our 'Contact Us' page at the top of the site
Yes you can make changes to your pet insurance policy online. If you make a change to your policy online we may need to contact you to request documentation or proof of the change made. We might also need to contact you if a change increases or decreases your pet insurance policy.
Want to know what our customers think of Pet Protect? View our recent customer reviews
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The chat service was really helpful and got our claimed sorted out straight away.
Chat service responded as soon as I started the chat. My query regard branding change from petpal...
i got in muddle with insurance payment change but chat sorted it better this time more information
Very helpful lady,Sarah Jane put me on the right track
Fabulous quick service and query sorted
Very helpful and friendly answered questions quickly
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