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By sending us a complaint email, you are entering our complaints procedure. We will respond to you as soon as possible and aim to resolve your query within 3 working days. For full details of our complaints procedure and what you should expect view our complaints.
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We aim to offer the best service and products in the market and welcome your feedback as we are continually looking to improve. Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
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Monday 8am – 5.30pm
Tuesday – Friday 8am – 8pm
Saturday 9am – 2pm
0345 603 1294
0345 602 4797
Before you contact us, many queries can answered either by looking at our help section or by completing one of the forms within the Manage My Policy section
Want to know what our customers think of Pet Protect? View our recent customer reviews
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My dog suffers with a medical condition that requires constant medication and every claim I have ...
Great, fast response and very helpful, excellent customer service.
Great service always helpful on phone
The website is very good, easy to read and the claim forms are easy to complete. Staff members ta...
Pet protect offers good cover- at reasonable prices -and settled up promptly and with courteousy.
Instant, helpful response that fixed my issue within minutes. Friendly without being too imposing...
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