To help us answer your questions efficiently please choose the query type from the list below.
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Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
By sending us a complaint email, you are entering our complaints procedure. We will respond to you as soon as possible and aim to resolve your query within 3 working days. For full details of our complaints procedure and what you should expect view our complaints.
Please ensure you include your contact details in your message as a much information as possible to help us assist you with your complaint as efficiently as possible.
We aim to offer the best service and products in the market and welcome your feedback as we are continually looking to improve. Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
Your policy number can be found on your Certificate of Insurance.
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Monday – Friday 8am – 5.30pm
Saturday – Sunday – Closed
Before you contact us, many queries can answered either by looking at our help section or by completing one of the forms within the Manage My Policy section
Want to know what our customers think of Pet Protect? View our recent customer reviews
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Jodie was extremely quick and efficient in sorting my problem out today.
Very helpful and very quick Lily the chat operator answered my queries fast and efficient
Good chat service. Fast and efficient
Many thanks for your help with Digby Juniors problem. Sarah Jane was extremely polite and helpf...
Quick service via chat,I would have prefered to talk vai phone,but you dont do that ,Elaine Hill
I used the online chat where I spoke to Sarah Jane about my policy. She gave me advice with full ...
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Curated by the lovely folks at Pet Protect
Buying a pet during lockdown became the new normal and thousands of people went ahead and purchased a dog or cat for companionship during times of social distancing and staying at home. People were able to live their lifelong dream of owning a pet as they had more time and working from home allowed them […]
Just like us humans, in the hot weather our pets can get feel the heat and get too hot. For us we can find ways to help ourselves cool down but for pets it’s harder for them and can be dangerous or even fatal to their health. We’ve created some useful hints and tips to […]