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By sending us a complaint email, you are entering our complaints procedure. We will respond to you as soon as possible and aim to resolve your query within 3 working days. For full details of our complaints procedure and what you should expect view our complaints.
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We aim to offer the best service and products in the market and welcome your feedback as we are continually looking to improve. Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
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Saturday – Sunday – Closed
Before you contact us, many queries can answered either by looking at our help section or by completing one of the forms within the Manage My Policy section
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All queries sorted on the live chat in a matter of minutes. Both help with the online account and...
Help with online chatVery quick helpful service will use again
I needed to reinstate my direct debit, as I had missed a payment. I did this through Live Chat wh...
I used the chat service to contact pet protect about an operation my dog was needing and they sor...
Excellent service - all my questions were answered quickly once the chat started and the issue re...
The person I spoke to was very helpful and answered my questions very quickly, really appreciated...
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Curated by the lovely folks at Pet Protect
With the warmer weather here to stay for the next few months, it is important to keep your dog cool and safe during the summer. To help you as pet parents we have created some useful tips below. Never leave your dog or cat in a hot car. The temperature inside a car can increase […]
Your pets are part of the family and you treat them like your own children, so we understand how difficult it is when you lose a pet. As with any bereavement it can be devastating and an huge loss. Your pet may have been a close companion, a friend or a dog that you go […]