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Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
By sending us a complaint email, you are entering our complaints procedure. We will respond to you as soon as possible and aim to resolve your query within 3 working days. For full details of our complaints procedure and what you should expect view our complaints.
Please ensure you include your contact details in your message as a much information as possible to help us assist you with your complaint as efficiently as possible.
We aim to offer the best service and products in the market and welcome your feedback as we are continually looking to improve. Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
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Monday 8am – 5.30pm
Tuesday – Friday 8am – 8pm
Saturday 9am – 2pm
Before you contact us, many queries can answered either by looking at our help section or by completing one of the forms within the Manage My Policy section
Want to know what our customers think of Pet Protect? View our recent customer reviews
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Excellent and spot-on service :)
good experience chatting to customer service all round (haven't made a claim yet fyi)
I'm very happy with the quick response
i spoke to an online chat and my query was resolved quickly and efficiently
Had on line chat with Sarah Jane re change of our contact details. She was very helpful and effic...
First time using chat dialogue really easy and quick response will use again and also they pay me...
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Curated by the lovely folks at Pet Protect
Your pets are part of the family and you treat them like your own children, so we understand how difficult it is when you lose a pet. As with any bereavement it can be devastating and an huge loss. Your pet may have been a close companion, a friend or a dog that you go […]
To pet parents, we understand your furry family is everything to you and you only want the best for your dog. You treat them like your own family, and we understand how important it is to you keep your dog healthy and happy. We also understand it can be hard to know how to take […]