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By sending us a complaint email, you are entering our complaints procedure. We will respond to you as soon as possible and aim to resolve your query within 3 working days. For full details of our complaints procedure and what you should expect view our complaints.
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We aim to offer the best service and products in the market and welcome your feedback as we are continually looking to improve. Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
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Before you contact us, many queries can be answered through our help section or by completing the forms within the Manage My Policy section.
Monday – Friday – 8am – 5.30pm
Saturday – Sunday – Closed
You can contact us on 0345 602 4797. Our lines are open from 9am to 5.30pm Monday to Friday
Curated by the lovely folks at Pet Protect
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