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Have a question for us?

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    To help us answer your questions efficiently please choose the query type from the list below.

    Your policy number can be found on your Certificate of Insurance.

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    Most things you need to talk to us about can be completed through the following options:

    If your policy number DOES NOT start with PET – you can manage your policy through our online forms.

    If your policy number STARTS with PET – you can manage your policy through our portal.

    If you have a question, many queries can be answered through our help question.

    Opening Hours

    Monday – Friday: 8am – 5.30pm
    Saturday – Sunday: Closed

    Telephone Opening Hours

    You can contact us on 0345 602 4797.  Our lines are open from 9am to 5.30pm Monday to Friday

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