To help us answer your questions efficiently please choose the query type from the list below.
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Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
By sending us a complaint email, you are entering our complaints procedure. We will respond to you as soon as possible and aim to resolve your query within 3 working days. For full details of our complaints procedure and what you should expect view our complaints.
Please ensure you include your contact details in your message as a much information as possible to help us assist you with your complaint as efficiently as possible.
We aim to offer the best service and products in the market and welcome your feedback as we are continually looking to improve. Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
Your policy number can be found on your Certificate of Insurance.
If choosing phone include a best time to call you back in your message
Monday – Friday 8am – 5.30pm
Saturday – Sunday – Closed
Before you contact us, many queries can answered either by looking at our help section or by completing one of the forms within the Manage My Policy section
Want to know what our customers think of Pet Protect? View our recent customer reviews
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Chat line was very helpful, dealt with my query about PitPat code and sent me my link and promoti...
On the occasions that I've had to contact pet protect either by phone or their very useful online...
Thank you for a speedy response to our enquiry. You are star!
Anytime I have had to contact them regarding a claim or potential claim Pet Protect have been ver...
I used the online web chat today to help me resolve two queries. I found the service to be quick...
The chat service was really helpful and got our claimed sorted out straight away.
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