To help us answer your questions efficiently please choose the query type from the list below.
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Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
By sending us a complaint email, you are entering our complaints procedure. We will respond to you as soon as possible and aim to resolve your query within 3 working days. For full details of our complaints procedure and what you should expect view our complaints.
Please ensure you include your contact details in your message as a much information as possible to help us assist you with your complaint as efficiently as possible.
We aim to offer the best service and products in the market and welcome your feedback as we are continually looking to improve. Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
Your policy number can be found on your Certificate of Insurance.
If choosing phone include a best time to call you back in your message
Before you contact us, many queries can be answered through our help section or by completing the forms within the Manage My Policy section.
Monday – Friday – 8am – 5.30pm
Saturday – Sunday – Closed
Want to know what our customers think of Pet Protect? View our recent customer reviews
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these guys are always excellent with their live chat. so easy to find out/sort out any questions ...
Sarah Jane sorted out my query swiftly and efficiently. Also I like the fact I can get an email t...
Very good company to use, with great online chat service.
Always friendly and helpful with any questions I have or forms I needed.
Good service, very easy claims process. Although there wasn’t an option to speak to someone on th...
payment failure due to change of bank card , this was sorted out on a chat line with pet protect....
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Buying a pet during lockdown became the new normal and thousands of people went ahead and purchased a dog or cat for companionship during times of social distancing and staying at home. People were able to live their lifelong dream of owning a pet as they had more time and working from home allowed them […]