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By sending us a complaint email, you are entering our complaints procedure. We will respond to you as soon as possible and aim to resolve your query within 3 working days. For full details of our complaints procedure and what you should expect view our complaints.
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We aim to offer the best service and products in the market and welcome your feedback as we are continually looking to improve. Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
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Bank Holiday Monday 3rd May – Closed
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Saturday 9am – 2pm
Before you contact us, many queries can answered either by looking at our help section or by completing one of the forms within the Manage My Policy section
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Pet protect are very helpful and understanding.
When i set up account i wanted yearly payment, but first installment was taken out monthly, conta...
Easy to communicate
Really happy to be insured with pet protect, My dog started with epilepsy about 2years ago and no...
Pet Protect have updated their paperwork and their website for claims. This looks like a great im...
I do prefer to speak to someone on the phone, rather than live chat. But haven't said that, Alexa...
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Curated by the lovely folks at Pet Protect
Your pets are part of the family and you treat them like your own children, so we understand how difficult it is when you lose a pet. As with any bereavement it can be devastating and an huge loss. Your pet may have been a close companion, a friend or a dog that you go […]
To pet parents, we understand your furry family is everything to you and you only want the best for your dog. You treat them like your own family, and we understand how important it is to you keep your dog healthy and happy. We also understand it can be hard to know how to take […]