It's actually really simple
We pay 97% of all claims* received and are here to help if your cat or dog is feeling under the weather.
Before you start a claim, please ensure you have the correct details to complete the claim form.
If you’re a vet, looking to pre-authorise a claim then please see our pre-authorisation form
If you’re a looking for a Third Party Liability form then please our TPL claim form
Speak to a vet or vet nurse if your cat or dog is unwell. Our 24/7 vet service may save you a trip to the vet
Or download a claim form in step 3
Please download the free Acrobat reader from the Adobe website if the PDF does not open automatically
Make sure all the sections are completed in full
Treatment invoices confirming amount claimed
A copy of your pet's full updated medical history
A copy of your pet's vaccination records
All documents submitted must be stamped by your vet
Please email your claim form to
How to claim for vet fees online by Pet Protect
If you need to make a claim for long-term repeat medication please click on the following link
*Based on data from all Pet Protect claims received during 2022 on our Lifetime, ConditionCare and TimeCare policies
Yes, we can make payments directly to your vet, but you would need to check your vet agrees first. The excess and vet fee contribution that may apply to your policy will have to be settled by you with the vet.
The amount you must pay towards each claim once any excess has been deducted. This amount is calculated as a percentage of the claim depending upon the age of your pet at the start of the current period of insurance.
The amount you must pay. In respect of injury or illness an excess is payable for each unrelated condition treated during each period of insurance. If the treatment dates of an injury, disease or illness fall into more than one period of insurance, you will be required to pay the excess for each period of insurance.
Click here to download a claim form.
We aim to process claims as quickly as possible, once we have received all of the information. At present we are processing claims within 6 working days
Claims must be submitted within 6 months of the treatment start date unless otherwise stated.
No, you do not need to advise us before you wish to make a claim.
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