Yes, we can make payments directly to your vet, but you would need to check your vet agrees first. The excess and vet fee contribution that may apply to your policy will have to be settled by you with the vet.

The amount you must pay. In respect of injury or illness an excess is payable for each unrelated condition treated during each period of insurance. If the treatment dates of an injury, disease or illness fall into more than one period of insurance, you will be required to pay the excess for each period of insurance.

Please use this link https://www.petprotect.co.uk/existing-customers/make-a-claim/ to our make a claims page where you can find the correct claim form for you. If your policy number starts with PET you can sign into the portal and submit a claim. If your policy number doesn't start with PET you can submit a claim on our website or download a form.

We aim to process claims as quickly as possible, once we have received all of the information. At present we are processing claims within 6 working days

Claims must be submitted within a certain time from of the treatment start date unless otherwise stated. You can find this within your policy documents