Pet Insurance Sales:
0345 603 1294
8am - 6pm Monday - Friday
Claims and Customers Service:
0345 602 4797
It's actually really simple
Or download a claim form in step 2
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Make sure the claim form is signed and dated by the policyholder and treating vet
Treatment invoices confirming amount claimed
A copy of your pet's full updated medical history
A copy of your pet's vaccination records
All documents submitted must be stamped by your vet
Please use one of the following options to send your claim form
Email us at:
57-65 Station Road
Redhill, Surrey, RH1 1DL
No, you do not need to advise us before you wish to make a claim, unless the treatment carried out is not at your usual veterinary surgery.
The sooner the better, but we must receive your completed claim form, at our offices within 6 months of the treatment being given.
It can take up to 18 working days to process claims at busy periods.
Click here to download a claim form.
The amount you must pay. In respect of injury or illness an excess is payable for each unrelated condition treated during each period of insurance. If the treatment dates of an injury, disease or illness fall into more than one period of insurance, you will be required to pay the excess for each period of insurance.
The amount you must pay towards each claim once any excess has been deducted. This amount is calculated as a percentage of the claim depending upon the age of your pet at the start of the current period of insurance.
Yes, we can make payments directly to your vet, but you would need to check your vet agrees first. The excess and vet fee contribution that may apply to your policy will have to be settled by you with the vet.