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Make a Claim

It's actually really simple

How to make a claim - choose from the below options:

If you are a pet insurance policyholder 

Speak to a vet or vet nurse if your cat or dog is unwell. Our 24/7 vet service may save you a trip to the vet
Or download a claim form in step 3
Please download the free Acrobat reader from the Adobe website if the PDF does not open automatically

Complete the claim form in full

Make sure all the sections are completed in full

Enclose the following with your claim form

Treatment invoices confirming amount claimed A copy of your pet's full updated medical history A copy of your pet's vaccination records All documents submitted must be stamped by your vet

Important: please send us a copy of your pet's full updated medical history with your claim form

Return your claim form

Email your claim form to:

Leave us a review

Send us feedback by leaving us a review

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Please email your claim form to

Repeat Medication Claim Form

If you need to make a claim for long-term repeat medication please click on the following link


* 97% of claims paid is based on Pinnacle Insurance plc data between October to December 2023.

Frequently asked questions about making a claim

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