Pet Insurance Sales:

0345 603 1294

8am-6pm Mon-Fri

Claims and Customers Service:

0345 602 4797

8am-6pm Mon-Fri

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Complaints

Complaints Procedure

In the event that you wish to make a complaint you may contact us on:

Customer Relations Department
Pet Protect Limited
Furness House, 53 Brighton Road, Redhill, Surrey, RH1 6RD
Telephone: 0345 603 1294

Complaints@petprotect.co.uk

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints

Lloyds
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

complaints@lloyds.com

Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
www.lloyds.com/complaints

If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on ec.europa.eu/odr.

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

complaint.info@financial-ombudsman.org.uk

Telephone: +44 (0)300 123 9 123

www.financial-ombudsman.org.uk

Note: If you ask someone else to act on your behalf you should provide us with written authority to allow us to deal with them. If you employ a professional to represent you, you will need to meet their costs yourself.

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