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Complaints Procedure

In the event that you wish to make a complaint you may contact us on:

Customer Relations Department
Pet Protect Limited
Pinnacle House
A1 Barnet Way

Telephone: 0345 602 4797

Should you remain unhappy you can contact the Financial Ombudsman Service (FOS) by writing to:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Telephone: 0300 123 9 123


If you make a complaint your legal rights will not be affected. Please note that the FOS will not deal with your complaint if you submit it to them sooner than 8 weeks after receipt of the complaint by ourselves or longer than 6 months after you have received a final letter from us. Please also note that should you not respond within 8 weeks to our letters, we will consider the complaint closed.


If you ask someone else to act on your behalf you should provide us with written authority to allow us to deal with them. If you employ a professional to represent you, you will need to meet their costs yourself.

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