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0345 603 1294

8am - 6pm Monday - Friday

Claims and Customers Service:

0345 602 4797

8am - 6pm Monday - Friday

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Upload a Claim


Policy HolderVeterinarian



 




You will find these details on your welcome pack








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Policy HolderVet


 




  • Payment can only be made directly to you, the policy holder, or your vet, not any third party. The selected party should enter their bank details in the section below.
  • The excess applies annually to each illness or condition treated during the Period of Insurance, as shown in your policy schedule.
  • In addition to the excess, you may also be required to pay a percentage contribution to the cost of treatment, as shown in your policy schedule.
  • Payment received for treatments after the current Period of Insurance will be paid as separate claims under your renewal policy.
  • Please refer to your policy Terms & Conditions for details of your cover and policy exclusions.

 

To

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Please submit the pet's full medical history, reports (laboratory/referral etc) and relevant treatment invoices..

Please note that failure to provide these documents may result in a delay to the processing of the claim.

Upload document / documents - the total file size must not exceed 6MB. We accept PDF, JPG, JPEG & GIF format.
 


  • We will pay you the purchase price which you paid for your pet, if your pet is stolen or strayed and you do not get your pet back within 30 days.
  • Please refer to your policy schedule to check whether this benefit applies to your policy
  • Please refer to your policy Terms & Conditions for details of your cover and policy exclusions.

 

Please provide the following documentation in support of your claim:

  • Evidence of microchip database acknowledgement of the loss/theft
  • Police Crime Reference Number
  • For pedigree pets – the original purchase receipt and original pedigree certificate
  • For non-pedigree pets – the original purchase receipt signed by the person from whom you purchased your pet, together this their name and full address
  • For rescue pets – please send us the original paperwork given by the rescue centre showing the price/donation you paid.
  • Evidence of search attempts, this can include social media attempts to recover your pet.


 

  • Subject to our prior approval, if you try and find your pet after it is lost or stolen, we will pay;
    • The recovery and other associated costs
    • The cost of advertising and
    • The amount of any reward you have offered and paid to get your pet back
  • Please refer to your policy schedule to check whether this benefit applies to your policy

 

Please provide the following documentation in support of your claim:

  • Evidence of microchip database acknowledgement of the loss/theft
  • Police Crime Reference Number
  • Evidence of search attempts, this can include social media attempts to recover your pet
  • Advertising Costs
  • If you have paid a reward to recover your pet, please provide the receipt, full name and address of the person it was paid to


 

  • We will pay the kennel and cattery fees if during the period of insurance, you are ill or injured and have to go into hospital for more than 48 hours and your pet is put into a licensed kennel/cattery while you are in hospital
  • Please refer to your policy schedule to check whether this benefit applies to your policy

 

Please provide the following documentation in support of your claim:

  • The original receipt from the boarding kennels/cattery
  • The discharge documentation provided by the hospital


 

  • In the event that you have to cancel your holiday within 7 days before your departure date or come home early because your pet needs life saving surgery, we will pay you;
    • The value of any unused travel and accommodation expenses
    • Any extra travel expenses in order for you to return home – provided you cannot get these expenses back from anywhere else e.g. Travel Insurance.
  • Please refer to your policy schedule to check whether this benefit applies to your policy

 

Please provide the following documentation in support of your claim:

  • Confirmation from the Vet that you cutting your holiday short was recommended
  • The original booking invoice(s) supplied by your tour operator, travel agent, airline and/or accommodation provider for your trip
  • Cancellation invoice/confirmation supplied by your tour operator, travel agent, airline and/or accommodation provider
  • A copy of your travel insurance policy schedule confirming levels of cover


 

  • In the event of accidental death of your pet, we will reimburse you the purchase price that you paid for your pet up to the policy limit.

We are sorry to learn of the death of your pet and would like to offer our sincere condolences. In order that we may consider your claim, we would ask that you kindly provide a detailed explanation of the circumstances of the accident and the course of action taken in regards to your pets cremation/burial.


Please provide the following documentation in support of your claim:

  • For pedigree pets - the original purchase receipt and the original pedigree certificate
  • For non-pedigree pets - the original purchase receipt signed by the person from whom you purchased your pet together with his/her name and full address
  • For rescue pets - please send us the original paperwork given by the rescue centre showing the price/donation you paid
  • A full clinical history from the Vets confirming the cremation/burial arrangements


 

Pet Protect,
53 Furness House,
Brighton Road,
Redhill,
RH1 6RD



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