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Privacy & Cookies

Pet Protect Limited Privacy Policy

At Pet Protect Limited (“Pet Protect”), we have been, and continue to be dedicated to protecting your privacy and insuring your personal information is kept current, confidential and secure. With our Pet Protect services (the “Services”), we are committed to using your personal information responsibly and follow strict guidelines of confidentiality and security to safeguard your information.

Our policies are consistent with generally accepted privacy and business practices. This Pet Protect Privacy Policy (“Policy”) complies with applicable laws. Pet Protect is registered under the Data Protection Act. Pet Protect is authorised and regulated by the Financial Conduct Authority (FCA). Both the data Protection Act and our compliance to FCA regulations places us under obligations of confidentiality to you.

We have designated a Data Protection Officer to ensure our compliance with laws of England and Wales; to receive and respond to any of your questions and complaints, and to deal with any of your requests for access and changes to our files.

Pet Protect’s ten privacy principles
1. Accountability
At Pet Protect we mandate to maintain and protect the personal information under our control and have designated an individual within the company to be accountable for compliance with these principles.

2. Identifying purposes
We shall identify the purpose of the personal information collected prior to or at the time the information is collected.

3. Consent
Individual’s consent will be obtained for the collection, use or disclosure of personal information, except where the law provides an exemption.

4. Limiting collection
The personal information we collect shall be limited only to that which is necessary for the purposes identified.

5. Limiting use, disclosure and retention
Personal information shall only be used or disclosed for the purposes for which it was collected, unless an individual has otherwise consented or when it is required or permitted by law. Personal information shall be retained only as long as necessary for the fulfillment of these purposes.

6. Accuracy
Pet Protect shall keep personal information as accurate, complete and up-to- date as may be necessary to fulfill the purposes for which it is to be used.

7. Safeguards
We use the most current electronic and physical safeguards appropriate to the nature of your personal information to insure the privacy and confidentiality of your personal information.

8. Openness
We will provide information to individuals about our policies and procedures relating to the management of personal information that is under our control.

9. Individual’s access
On written request to our Data Protection Officer, an individual will be informed of the existence, use and disclosure of their personal information that is under our control, and may be given access to that personal information as required and permitted by law. Individuals are entitled to challenge the accuracy and completeness of that personal information and request that it be amended, if appropriate.

10. Handling enquires or complaints
Any questions or enquires concerning compliance with our privacy policies and procedures may be addressed to our Data Protection Officer.

Information We Collect

In the course of providing our Services, it is necessary to collect, record, store, process, transmit and otherwise handle your personal information: By registering as a user with Pet Protect you authorize and consent to the collection, use and disclosure of your personal information, as described in this Policy, by Pet Protect and third party service providers.

• Your Name, Address and Postcode
• Email Address
• Telephone Number(s)
• Information About Your Pet
• IP Address
• Method of Payment


Cookies are small encrypted text files placed on your computer or mobile device. They enable websites to provide personalised features. You can choose not to accept or to delete cookies that are stored on your device by configuring settings on your internet browser.

Pet Protect uses cookies as a means of temporarily holding information about your current visit to the site. Without cookies you will be unable to obtain a quote or purchase a policy on-line as they are essential to the functioning and security of this process. We use information collected from cookies to help us improve our site performance, to help you navigate our websites efficiently and enable to provide essential services in our site. We will not link your name or address with the data we collect for statistical purposes.

Why we collect and use personal information
Pet Protect limits the collection of your personal information to that which is necessary for the Services that we provide, to market other services that may be of interest to users, and to comply with our regulatory and legal obligations. In the event that your personal information is used or disclosed for any purposes not reasonably related to the Services, we will first obtain your consent for such purpose, except where prohibited by law. The personal information that we collect may be used:

• To verify your identity
• To carry out the Services requested by you
• To determine your eligibility for products and services
• To understand and access your ongoing needs and offer products and services to meet those needs
• For billing and accounting services relating to our products and services
• For customer communication, service and administration
• For internal, external and regulatory audit purposes
• To comply with legal and regulatory requirements

Consent to use personal information
We will obtain your express consent prior to collecting, using or disclosing your personal information. Express consent could be in writing, or verbally in person or over the phone, or it may be implied, such as where you continue to provide personal information to us in the context of our ongoing relationship.

Providing us with your personal information is always your choice. When you request services from us, we ask that you provide information that enables us to respond to your request. You also authorize us to use and retain this personal information for as long as it may be required for the purposes described. Once your personal information is no longer required, or on your request, we shall take reasonable steps to destroy our records.

Your consent remains valid even after the termination of our relationship with you unless you provide us with written notice that such consent is withdrawn. By withdrawing your consent, or not providing it in the first place, you may limit or even prevent us from being able to provide you with the products or services desired.

In certain circumstance, consent cannot be withdrawn such as where personal information is required for policy issuance or renewal, insurance underwriting or claims administration of current polices. There are also legal exceptions where we will not need to obtain consent or explain the purposes for the collection, use of disclosure of personal information.

Information sharing
We will not sell client lists or personal information to others for direct marketing purposes.

We may need to disclose the personal information we collect to affiliates, subsidiaries, successors and other service providers or agents who perform various functions for us. We require any third parties we deal with to implement reasonable privacy and security procedures and practices.

We may also use this personal information to assess your future needs and to offer the products and services selected by us that may best meet those needs, from affiliates, reputable organizations with which we have strategic alliances or ourselves. If you do not wish to receive these offers or such information, please contact our Data Protection Officer to opt-out using contact information below.

Keeping information accurate
It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. We rely on you to keep us informed of any changes, such as a change of address, telephone number or any other circumstances.

You have the right to access, verify and amend the information we have about you. A nominal fee may be charged for this service and, if so, you will be given prior notice of the amount that will be charged.

How we safeguard personal information
At Pet Protect, we employ physical, electronic and procedural safeguards to protect our systems and all personal information under our control against unauthorized access and use. All safety and security measures are appropriate to the sensitivity level of the information collected.

Our service providers and agents are required to maintain client confidentiality, and may not use the information for any unauthorized purpose.

Employees are governed by strict standards and policies to ensure that personal information is secure and treated with the utmost care and respect.

Changes to this Privacy Policy
Please note this Privacy Policy will change from time to time. We will post any changes on this page and, if the changes are significant, we will also provide a more prominent notice.

You can address any further concerns you may have regarding Pet Protect compliance with privacy law requirements or this Policy to the Data Protection Officer at the following address:

Pet Protect
Data Protection Officer
Betchworth House,
57-65 Station Road,

Alternatively, you can call our Customer Services Department on 0345 6024797, or email us at

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