Pet Insurance Sales:
0345 603 1294
8am - 6pm Monday - Friday
Claims and Customers Service:
0345 602 4797
Helping our customers with the expensive treatment costs
We are sorry to learn that your pet now requires long term medication. To assist you in the claims process we have included a checklist for completion to ensure that ALL relevant documents required to process your claim are submitted. Failure to include the documents detailed below may result in a delay in the processing of your claim.
For repeat medical claims, the form does not need to be completed by your vet
Repeat claim form
Medication invoice from supplier
Prescription invoice from vet
NOTE: If you are claiming for a consultation cost along with the medication claim, please complete a standard claim form which will need to be signed and stamped by your vet.
Send us your claim form using one of the following options
Email us at:
57-65 Station Road
Vet consultation and treatment claims
No, you do not need to advise us before you wish to make a claim, unless the treatment carried out is not at your usual veterinary surgery.
It can take up to 18 working days to process claims at busy periods.
No, your vet is legally obliged to give you a prescription for medication that they would ordinarily supply themselves.
Vets can charge a reasonable amount to write a prescription and a reasonable cost would be anything up to £12. This is not normally covered under your policy but reasonable charges will be considered when purchasing prescription medicines from VioVet.co.uk. Please include the receipt with your claim.
Some vets may require a consultation with your pet before a repeat prescription can be obtained. This consultation cost can be claimed back, however, you must use a Pet Protect standard claim form when claiming for this cost. The long term repeat prescription claim form can only be used for medication and prescription costs.
If your pet has a long term condition your vet can give you a prescription that can be repeated up to five times or six months' supply. You should place your order for the full amount on the prescription including repeats. NB. Some medication prescriptions e.g. Controlled drugs, are restricted to one month's supply.
Yes, VioVet.co.uk can accept faxed or scanned prescriptions, however, you must send the original to them via post.