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PitPat Terms & Conditions

  1. The promoter is Pet Protect Ltd (registered company number 1774371) whose registered office is at Betchworth House, 57-65 Station Road, Redhill, Surrey, RH1 1DL
  2. The PitPat promotion is open to residents of the United Kingdom aged 18 years or over except employees of Pet Protect Ltd and their close relatives and anyone otherwise connected with the organisation.
  3. By entering into the promotion, a customer is indicating their agreement to be bound by these terms and conditions.
  4. The route to redeem the PitPat promotion can be viewed at www.petprotect.co.uk
  5. The PitPat promotion is only available to customers who: 1. Purchase a new dog insurance policy on or after 1st March 2021. 2. Renew their dog insurance policy on or after 1st April 2021 and renew their dog insurance policy with us within 14 days of the renewal date
  6. Closing date of the offer will be 28th February 2022. After this date no further PitPat devices will be permitted.
  7. The rules of the promotion are as follows:
  8. Purchase a new dog insurance policy on or after 1st March 2021. Renew their dog insurance policy on or after 1st April 2021 and renew their dog insurance policy with us within 14 days of the renewal date
  9. Only one device per policy can be redeemed.
  10. The PitPat promotion will start on 1st March 2021 and end on 28th February 2022.
  11. The policy purchased must be active at the time of dispatch of the PitPat device and first policy premium must be paid.
  12. The PitPat promotion is only valid if a customer purchases or renews a dog insurance policy between the above qualifying date.
  13. The promoter reserves the right to cancel or amend the promotion and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the promotion will be notified to entrants as soon as possible by the promoter.
  14. The promotion is as follows:
  15. You will receive an email with a unique code that can be used on the PitPat website to claim your PitPat for a cost of £0.00. You must have a valid email address associated with your pet insurance policy to be able to claim your PitPat.
  16. You will receive an email 30 days after your first premium collection under your policy with Pet Protect if you pay monthly. If you pay annually for your policy, you will receive an email 30 days after payment of the annual premium.
  17. A compatible smartphone is required to use the PitPat Dog Activity Monitor. For more information visit the PitPat website.
  18. The PitPat activity monitor will be sent to you by Pitpatpet Ltd (“PitPat”) to the policy address. Your name and address will be sent to PitPat so they can arrange delivery of your activity monitor
  19. To use the activity monitor, you will need to register with PitPat. By doing so you must adhere to PitPat’s Terms and Conditions. The use of the PitPat activity monitor, app and website are covered by PitPat’s Terms of Use and Privacy Policy
  20. The promotion is as stated, and no cash or other alternatives will be offered. The promotion is not transferable and is subject to availability. We reserve the right to substitute any voucher with another of equivalent value without giving notice.
  21. Replacements will not be issued for lost or damaged PitPat devices or codes which have not been redeemed by the promotion end date.
  22. Maximum of one device per policy can be redeemed.
  23. The promotion is only available to customers in the UK.
  24. Customers will receive an email with a unique code to redeem the PitPat Dog Activity Monitor 30 days after the first monthly or annual policy premium collection. The email address supplied at the time of policy purchase must be correct at the time of purchase.
  25. Policyholders must be contactable by email to redeem their PitPat Dog Activity Monitor and must have a valid email address that is associated with their dog insurance policy to enable Pet Protect to contact policyholders.
  26. Customers have up until the 28th February 2022 to redeem their PitPat Dog Activity Monitor if purchasing a new business policy and until 1st April 2022 if renewing a dog insurance policy.
  27. Customers who purchase or renew a dog insurance policy with Pet Protect and claim their PitPat Dog Activity Monitor will be deemed as acceptance of these terms and conditions outlined above.
  28. The promoter’s decision in respect of all matters to do with the promotion will be final and no correspondence will be entered into.
  29. The promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  30. Pet Protect accepts no liability for any harm, damage or loss caused to the PitPat Dog Activity Monitor device, arising out of or in connection with the promotion.
  31. Pet Protect reserves the right to change these terms and conditions at any time and communicate changes to customers by updating these terms on this website.
  32. Any dog activity levels data from the PitPat activity monitor will be sent from PitPat to Pet Protect. It is in our legitimate business interests to see this data and we have provided examples below:
            • Validate data on dog breeds and ages
            • For internal analysis on customer behaviour
            • Influence and inform our pricing and marketing activity
            • We may contact you by email to highlight any aspect of your use of the PitPat device. You can opt out of receiving these communications by selecting “unsubscribe” on any email from us
            • We may ask you to complete a survey to gain insight into your experience of using the PitPat device

          £30 Voucher Terms & Conditions

          1. The promoter is Pet Protect Ltd (registered company number 1774371) whose registered office is at Betchworth House, 57-65 Station Road, Redhill, Surrey, RH1 1DL.
          2. The voucher offer is open to residents of the United Kingdom aged 18 years or over except employees of Pet Protect Ltd and their close relatives and anyone otherwise connected with the organisation.
          3. By entering into the promotion, a customer is indicating their agreement to be bound by these terms and conditions.
          4. The route to redeem the voucher offer can be viewed at www.petprotect.co.uk
          5. The voucher offer or current promotion is only available to customers who purchase a new pet insurance policy direct with Pet Protect between 4th and 31st January 2022.
          6. Closing date of the offer will be 31st January 2022. After this date no further vouchers will be permitted.
          7. The rules of the voucher offer, or promotion are as follows:
          8. Customers must purchase a new pet insurance policy direct with Pet Protect through our website or over the phone.
          9. Customers must choose from the following 3 choices of vouchers by email or SMS: £30 Pets at Home Voucher or a £30 Amazon Voucher, or a £30 Just Eat Voucher. All vouchers are limited to the amount of £30 and are subject to availability.
          10. Customers who have purchased a policy through a comparison, affiliate or cashback website are not eligible for this offer.
          11. The voucher offer will start on 4th January 2022 and end on 31st January 2022.
          12. The policy purchased must be active at the time of dispatch of the voucher and first policy premium must be paid.
          13. The voucher offer is only valid if a customer purchases a new policy between the above qualifying date.
          14. The promoter reserves the right to cancel or amend the promotion and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the promotion will be notified to entrants as soon as possible by the promoter.
          15. The promotion is as follows:
          16. A customer can choose from one of three voucher choices, including: £30 Pets at Home Voucher or a £30 Amazon Voucher, or a £30 Just Eat Voucher.
          17. To claim a voucher the customer will be sent an email or SMS to ask for their choice of £30 voucher. They will receive an email or SMS within 30 days of the first policy premium collection if paid monthly or annually. The customer must reply to the email or SMS to confirm their choice of £30 Voucher.
          18. The promotion is as stated, and no cash or other alternatives will be offered. The voucher is not transferable and is subject to availability. We reserve the right to substitute any voucher with another of equivalent value without giving notice.
          19. The Vouchers are valid for single use only and can be used in full or part payment. No change will be given if the full value of a Voucher is not spent.
          20. The Vouchers are subject to an expiry date and must be used before this expiry date.
          21. Replacements will not be issued for lost or damaged Vouchers or Vouchers which have not been used by the Voucher Expiry Date.
          22. Maximum of 3 vouchers per customer or one voucher per pet.
          23. The choice of voucher must be submitted by 28th February 2022.
          24. The promotion or voucher offer is only available to customers in the UK.
          25. Customers will receive an email with a unique code to redeem the voucher or a physical gift card in the post once the first policy premium has been paid. The email or postal address supplied at the time of purchase must be correct at the time of purchase.
          26. Entrants must be contactable by email or SMS to claim the voucher and must have a valid email address that is associated with their new pet insurance policy to enable Pet Protect to contact customers.
          27. Customers will be contacted by email or SMS to choose and claim their voucher and have up until the 31st January 2021 to inform us of their choice of voucher.
          28. Customers who purchase a new pet insurance policy with Pet Protect and claim their voucher will be deemed as acceptance of these terms and conditions outlined above.
          29. This promotion is in no way sponsored, endorsed, or administered by, or associated with, Amazon, Pets at Home or Just Eat. You are providing your information to Pet Protect Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at www.petprotect.co.uk/privacy-and-cookies.
          30. The promoter’s decision in respect of all matters to do with the promotion will be final and no correspondence will be entered into.
          31. The promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
          32. Pet Protect accepts no liability for any harm, damage or loss caused to the voucher, arising out of or in connection with the promotion.
          33. Pet Protect reserves the right to change these terms and conditions at any time and communicate changes to customers by updating these terms on this website.

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