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PitPat Terms and conditions

PitPat Terms and Conditions

  1. This current promotion is available to selected customers with a policy due for renewal in August
  2. You need to renew your policy with us within 14 days of your renewal date
  3. All items are subject to availability.
  4. Only one device per policy can be redeemed.
  5. No alternative is available and the offer is not transferable
  6. Policy must be active at time of dispatch.
  7. Your device will be dispatched within 45 days of your first premium collection under your policy with us. If you pay by annual premium, it will be dispatched within 30 days of payment of the annual premium.
  8. Compatible smartphone required to use the device. (
  9. Device will be sent to you by Pitpatpet Ltd (“PitPat”) to the policy address. We will send your name and address to PitPat so that they can arrange this.
  10. In order to use the device, you will need to register with PitPat and you will be bound by PitPat’s Terms and Conditions. The use of the PitPat device, app and website are covered by PitPat’s Terms of Use ( and Privacy Policy (
  11. PitPat will send us data from the device that relates to your dog’s activity levels. It is in our legitimate business interests to see this data for example to:
    • validate data on particular dog breeds and ages
    • for internal analysis on customer behaviour
    • influence and inform our pricing and marketing activity
    • We may use the data to influence the renewal price for your policy in your favour.
    • We may contact you by email to highlight any aspect of your use of the PitPat device. If you would like to opt of receiving these communications you will be able to contact us at any time by selecting the “unsubscribe” function on any email from us.
    • We may ask you to complete a survey to gain insight into your experience of using the PitPat device

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