I need extra help & support

We understand that we all may need some extra help & support at times.  So here at Pet Protect we have some options which may help you when contacting us

Tell us what help & support you need – Whenever you contact us, please let us know if you need extra help.  This may be that you need your documents in large print, you are having problems with your payments or you’ve had a change in circumstances.

If you are experiencing financial difficulties

We have some options we can explore that may help you, such as:

• You might be able to change your cover level to reduce the cost of your policy.  This can only be done over the phone, so please call us to find out if this is available to you.
• We can reassess your demands and needs to ensure your product is still suitable.
• We may be able to review your payment plans, so please call us on 0345 602 4797.

We want to make sure that you and your pet continue to have the right cover so please don’t struggle on alone, contact us to discuss your personal situation so we can help find the best option available for you.

Speak to a member of our UK based friendly team on 0345 602 4797 who will be happy to chat and find you the best way forward.  Alternatively you may wish to contact us using our live chat function

The following organisation may also be able to provide further help & support

• Age UK – www.ageuk.org.uk  
• Alzheimer’s Society – www.alzheimers.org.uk
• Citizens Advice – www.citizensadvice.org.uk
• Dementia UK – www.dementiauk.org
• Mind – www.mind.org.uk
• Money Advice Trust – www.moneyadvicetrust.org
• The Samaritans – www.Samaritans.org