Complaints

In the event that you wish to make a complaint you may contact us on:

Customer Relations Department
Pet Protect Limited
PO Box 7925
Bilston
WV1 9TT

Telephone: 0345 602 4797

Complaints@petprotect.co.uk

Should you remain unhappy you can contact the Financial Ombudsman Service (FOS) by writing to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Telephone: 0300 123 9 123

Website: www.financial-ombudsman.org.uk

If you make a complaint your legal rights will not be affected. Please note that the FOS will not deal with your complaint if you submit it to them sooner than 8 weeks after receipt of the complaint by ourselves or longer than 6 months after you have received a final letter from us. Please also note that should you not respond within 8 weeks to our letters, we will consider the complaint closed.

Data Protection Complaints:

If you remain dissatisfied with our final response or the way we have handled your data protection complaint, you have the right to escalate your complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

You can contact the ICO using the following details:

Telephone: 0303 123 1113 (Mon – Fri: 09:00 – 17:00 (excluding bank holidays))

Website: ico.org.uk

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Further information about the ICO and how to raise a complaint can be found here.

If you ask someone else to act on your behalf you should provide us with written authority to allow us to deal with them. If you employ a professional to represent you, you will need to meet their costs yourself