I have been with Pet Protect for 6 years. In this time my dog became ill and now has ongoing medical needs/monthly treatments and medicine. Pet Protect have been fabulous to deal with. My vets were wary of doing direct claims as they were not one of the insurance companies they generally deal with, but have no issues as found out they tend to process and PAY claims within 10 days which is an amazing turn around. Online claims system make them easy to complete too. Only complaint I would have is that this year my premium has doubled to £1800 but given how they have paid out on all my claims since 2020, and my dog now being 13, although not happy, I can understand.