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0345 603 1294

8am - 6pm Monday - Friday

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0345 602 4797

8am - 6pm Monday - Friday

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Customer Service Advisor

Customer Service Advisor

An exciting opportunity has arisen within Pet Protect as a Customer Service Advisor. Working as part of a busy customer service team, you will be responsible for providing exceptional service to new and existing customers in accordance with our policies whilst utilizing your customer service skills within a friendly and professional call centre environment.

Your responsibilities will include:

  • Answering incoming calls regarding pet insurance queries for existing customers to set service levels
  • Provide an efficient, professional service to New Business Customers purchasing a policy
  • Ensuring the delivery of the highest possible levels of customer care
  • Taking responsibility to actively resolve any customer queries in a prompt and enthusiastic manner
  • Achieve call targets on a daily, weekly & monthly basis
  • Communicating with team members
  • Ensure consistent adherence to Pet Protect procedures
  • Ensure compliance with all insurance regulatory bodies at all times
  • Provide support for other Operational areas as required

Who are we looking for?

  • Educated to GCSE standard
  • Computer Literate
  • High standard of written and verbal communication skills
  • Attention to detail
  • Customer Focused
  • Team Player with Strong Communication Skills
  • Confident and friendly telephone manner
  • Ability to work under pressure
  • Experience within call centre desirable, but not essential
  • Experience within insurance desirable, but not essential

If successful in this role, full training will be given with up to 3 months hands on experience and cross department training.

Hours: 37.5 hours per week, with exact shift pattern to be confirmed.


  • Competitive Salary
  • 22 days pro rata annual leave
  • Medicash scheme available after probation
  • Pension Scheme (following 3 months of employment)
  • Employee Bonus Plan
  • Continuous training and development
  • Social Events
  • Payday lunch
  • Casual Friday

If interested in this role, please forward your CV to:

We look forward to hearing from you!

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