Make a Claim
How to make a claim:
- Download a claim form. Claim documents are in Adobe Acrobat format. If they don't open automatically get the free Acrobat reader from the Adobe website.
- Both you and your vet will need to complete the claim form.
- Enclose an itemised receipt or invoice with the claim form and return to:
Pet Protect Pet Insurance
Furness House
53 Brighton Road
Redhill RH1 6RD0870 243 0099
8am-6pm Mon-Fri
Frequently Asked Questions
Do I need to inform you before I need to make a claim?
You do not need to advise us before you wish to make a claim, unless the treatment carried out is not at your usual veterinary surgery.
How quickly are claims processed?
We aim to process claims within 7 working days of receiving the completed claim form.
Can payment be made directly to the vet?
Yes, we can make payments directly to your vet, but you would need to check your vet agrees first. The excess and vet fees contribution that may apply to your policy will have to be settled by you with the vet.
I need a new claim form. How do I get one?
You can download a claim form here.
When should I submit my claim?
We must receive your completed claim form at our offices within 6 months of the treatment being given.
What is a vet fees excess? How is it charged?
This is the amount you must pay for each unrelated condition you claim for. This applies per condition per policy.
What is a vet fee contribution?
The contribution is a percentage fee that is only payable by you when you claim for vet fees. It is for pets over a year old and is only deducted when you make a claim.
